Technology Research & Consulting, Inc. recently completed The Business Case For A Countywide 311 Center. This study, for the municipal government of Orange County, Florida, outlines a variety of issues and benefits associated with the creation of a 311 Center. The business case can be found here.
Both 211 and 311 are in the early stages of becoming important information links for citizens in Florida as well as the rest of the country. Like 911, 211 and 311 provide easy and consolidated access to information and services. Technology Research & Consulting believes both numbers serve a very important function and, as a public service, has created a web page dedicated to information that can be used to learn about and stay updated on advances in both areas. You can learn more here.